{"id":1499,"date":"2025-06-03T10:18:26","date_gmt":"2025-06-03T08:18:26","guid":{"rendered":"https:\/\/www.kanguroo-event.fr\/faq\/"},"modified":"2025-12-17T18:27:34","modified_gmt":"2025-12-17T17:27:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.kanguroo-event.fr\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n
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FREQUENTLY
ASKED QUESTIONS<\/h2>\n\n\n\n
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General <\/a><\/div>\n\n\n\n
Paid events<\/a><\/div>\n\n\n\n
Access control<\/a><\/div>\n\n\n\n
Specific features<\/a><\/div>\n<\/div>\n\n\n\n
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General<\/h2>\n\n\n\n
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Is this an online service, or can I have a dedicated app?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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There is a platform for managing a single event, as well as fully dedicated platforms tailored to each client.
In all cases, email sending addresses can be customized and configured using the domain of your choice.<\/p>\n<\/div><\/div>\n\n\n\n

What measures are in place regarding data security and privacy?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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At Kanguroo, we implement strict technical and organizational security measures to ensure the confidentiality, integrity, and availability of personal data processed through our platform.<\/p>\n\n\n\n

Our infrastructure is built on high security standards. We also carry out regular tests and audits to meet the requirements of the most sensitive sectors. <\/p>\n\n\n\n

In addition, access to data is strictly controlled: only identified and trained personnel, made aware of cybersecurity issues, may access it as part of their duties. To learn more, please contact our team directly<\/a>. <\/p>\n<\/div><\/div>\n\n\n\n

How can we try the Kanguroo platform?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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It\u2019s simple\u2014give us a call or send us an email<\/a>, and we\u2019ll provide a demo tailored to your needs.
We can also offer a trial service on a single event.<\/p>\n\n\n\n

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Book an appointment<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
For which types of events is the Kanguroo event management platform suitable?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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Kanguroo adapts to a wide range of needs: general meetings, conferences, seminars, roadshows, summits, conventions, congresses, evening events, galas, and ceremonies.
It is also suitable for all types of protocol-based invitations, award ceremonies, matches, sporting events, press conferences, and more.<\/p>\n<\/div><\/div>\n\n\n\n

I’m not sure if the Kanguroo platform meets my specific needs, how can I make sure?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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For each new user, we proceed in two steps.<\/p>\n\n\n\n

Meeting 1: Overview presentation of Kanguroo and discussion to understand your challenges in managing your events.
Meeting 2: Demonstration of Kanguroo using a concrete use case, showcasing the features that meet your needs and the possible custom developments.<\/p>\n\n\n\n

At the end of the second meeting, we are able to propose a solution either in full autonomy or with support, for a single event or multiple events.<\/p>\n\n\n\n

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Book an appointment<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
I have very specific needs, can you provide a customized solution?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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Kanguroo is designed to address specific needs that our expertise can identify and transfer across multiple use cases\u2014your need may not be as unique as you think.<\/p>\n\n\n\n

The Kanguroo event management platform was designed to evolve and continue adapting. Our teams continuously develop new features, and users can request custom developments to further address their organizational challenges. <\/p>\n\n\n\n

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Book an appointment<\/a><\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n
How much does the Kanguroo platform cost?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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We operate on a licensing model tailored to your needs. The pricing takes into account the modules used, the number of events, and the number of guests managed throughout the year, in order to offer the fairest possible pricing. <\/p>\n\n\n\n

Additional services include varying levels of support and SMS routing, depending on the volumes used.<\/p>\n\n\n\n

Learn more<\/a>
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Do we receive support beyond the training?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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Yes, Kanguroo is a powerful asset, and we remain by your side at every stage to help you make the most of it. We provide training, can handle equipment configuration, and can be present with you on the day of your event.

Learn more<\/a><\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n

Paid events<\/h2>\n\n\n\n
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Does the Kanguroo event platform allow for payment management?<\/span><\/i><\/span><\/i><\/span><\/a><\/span><\/div>
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Yes, the Kanguroo event platform allows online payment management, including in complex scenarios.<\/p>\n\n\n\n

Here\u2019s what it offers in practice:<\/p>\n\n\n\n

Integrated payment handling<\/h3>\n\n\n\n