FREQUENTLY
ASKED QUESTIONS

General

There is a platform for managing a single event, as well as fully dedicated platforms tailored to each client.
In all cases, email sending addresses can be customized and configured using the domain of your choice.

At Kanguroo, we implement strict technical and organizational security measures to ensure the confidentiality, integrity, and availability of personal data processed through our platform.

Our infrastructure is built on high security standards. We also carry out regular tests and audits to meet the requirements of the most sensitive sectors.

In addition, access to data is strictly controlled: only identified and trained personnel, made aware of cybersecurity issues, may access it as part of their duties. To learn more, please contact our team directly.

It’s simple—give us a call or send us an email, and we’ll provide a demo tailored to your needs.
We can also offer a trial service on a single event.

Kanguroo adapts to a wide range of needs: general meetings, conferences, seminars, roadshows, summits, conventions, congresses, evening events, galas, and ceremonies.
It is also suitable for all types of protocol-based invitations, award ceremonies, matches, sporting events, press conferences, and more.

For each new user, we proceed in two steps.

Meeting 1: Overview presentation of Kanguroo and discussion to understand your challenges in managing your events.
Meeting 2: Demonstration of Kanguroo using a concrete use case, showcasing the features that meet your needs and the possible custom developments.

At the end of the second meeting, we are able to propose a solution either in full autonomy or with support, for a single event or multiple events.

Kanguroo is designed to address specific needs that our expertise can identify and transfer across multiple use cases—your need may not be as unique as you think.

The Kanguroo event management platform was designed to evolve and continue adapting. Our teams continuously develop new features, and users can request custom developments to further address their organizational challenges.

We operate on a licensing model tailored to your needs. The pricing takes into account the modules used, the number of events, and the number of guests managed throughout the year, in order to offer the fairest possible pricing.

Additional services include varying levels of support and SMS routing, depending on the volumes used.

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Yes, Kanguroo is a powerful asset, and we remain by your side at every stage to help you make the most of it. We provide training, can handle equipment configuration, and can be present with you on the day of your event.

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Paid events

Yes, the Kanguroo event platform allows online payment management, including in complex scenarios.

Here’s what it offers in practice:

Integrated payment handling

  • Secure online payment (credit card) without the need to subscribe to an external banking contract.
  • Advanced pricing grids, with differentiated rates based on guest categories or selected options.
  • Automatic invoicing: generation of personalized invoices upon registration.

Ideal for paid events with single or multiple pricing options (member, non-member, VIP, etc.) and à la carte options (workshops, meals, accommodation, etc.).

In summary, Kanguroo centralizes ticketing, payment, and invoicing — all within a single tool, with no friction for participants or organizers.

The Kanguroo event management platform integrates with Stripe, allowing you to accept all types of credit cards (Visa, Mastercard, CB, etc.) directly on the platform.

Yes, the Kanguroo event platform allows the management of complex pricing grids, based on guest category, type of companions, or even the number of companions.

Yes, with Kanguroo, you can manage access to your event using personalized QR codes.

Here’s how it works:

  • Each participant receives a unique QR code, embedded in their ticket or badge.
  • At the entrance, teams use the Kanguroo check-in app to scan these QR codes, enabling a fast, smooth, and secure welcome.
  • The system updates the attendance list in real time, preventing errors and fraud.
  • Kanguroo can also manage differentiated access based on participant categories or event sessions.

This feature greatly simplifies logistical management and ensures a professional and efficient welcome experience.

Yes, Kanguroo offers an equipment rental service and partners to meet a wide range of needs. We provide tablets and smartphones, fully configured and connected to the Kanguroo attendance tracking application, ensuring a smooth and well-managed check-in experience.

Access control

Yes, with Kanguroo, you can manage access to your event using personalized QR codes.

Here’s how it works:

  • Each participant receives a unique QR code, embedded in their ticket or badge.
  • At the entrance, teams use the Kanguroo check-in app to scan these QR codes, enabling a fast, smooth, and secure welcome.
  • The system updates the attendance list in real time, preventing errors and fraud.
  • Kanguroo can also manage differentiated access based on participant categories or event sessions.

This feature greatly simplifies logistical management and ensures a professional and efficient welcome experience.

Yes, Kanguroo offers an equipment rental service and partners to meet a wide range of needs. We provide tablets and smartphones, fully configured and connected to the Kanguroo attendance tracking application, ensuring a smooth and well-managed check-in experience.

Our team supports you according to your needs: we can brief the hostesses beforehand, on-site, or remotely, and we can be present on the event day. The Kanguroo team is experienced in handling prestigious events and knows how to manage guest reception and any dispute situations.

Specific needs

You can allocate seat quotas to your partners and provide them with dedicated access on Kanguroo. Through this personalized space, they can:


  • Directly add their guests to the platform,
  • Send personalized invitations,
  • Access only the essential features, tailored to their needs.

On your side, you maintain real-time visibility over the evolution of their quotas, according to the services or offerings involved.
This system provides your partners with a high level of autonomy while allowing you to retain control and ensure the overall consistency of your event.